"President Nixon Greets the Returning Apollo 11 Astronauts" (via Twitter / pourmecoffee: “President Nixon Greets the …)

"President Nixon Greets the Returning Apollo 11 Astronauts" (via Twitter / pourmecoffee: “President Nixon Greets the …)

Arthur T’s firing has provoked a reaction among employees and customers that most Massachusetts unions would be hard-pressed to duplicate.
An excellent constraining principle when planning your budget is the preservation of cultural cohesion. The enemy of cultural cohesion is super-fast headcount growth. Companies that grow faster than doubling their headcount annually tend to have serious cultural drift, even if they do a great job of onboarding new employees and training them. Sometimes this kind of growth is necessary and manageable in certain functions like sales, but is usually counterproductive in other areas where internal communication is critical like engineering and marketing.
NYPD counter terror unit shows up to help arrest protesters at Friends of the IDF (via Twitter / alexbkane: NYPD counter terror unit shows …)

NYPD counter terror unit shows up to help arrest protesters at Friends of the IDF (via Twitter / alexbkane: NYPD counter terror unit shows …)

At its worst, Wattpad sounds a lot like an MFA writing program where only positive feedback is given. And only stories about forbidden love affairs between vampires and werewolves, or plucky teens who need to somehow save a dystopian apocalyptic planet save the day need apply.
The Federal Reserve Bank of Kansas City has hosted an annual economic policy symposium at Jackson Lake Lodge since 1982. They chose Jackson Hole in 1982 because of its trout fishing, as they were trying to attract Paul Volcker, who was Chairman of the Federal Reserve and a keen fly-fisherman.
When I think about kids watching a TV show like American Idol or The Voice, then they think, ‘Oh, OK, that’s how you become a musician, you stand in line for eight fucking hours with 800 people at a convention center and… then you sing your heart out for someone and then they tell you it’s not fuckin’ good enough.’ Can you imagine? It’s destroying the next generation of musicians! Musicians should go to a yard sale and buy an old fucking drum set and get in their garage and just suck. And get their friends to come in and they’ll suck, too. And then they’ll fucking start playing and they’ll have the best time they’ve ever had in their lives and then all of a sudden they’ll become Nirvana. Because that’s exactly what happened with Nirvana. Just a bunch of guys that had some shitty old instruments and they got together and started playing some noisy-ass shit, and they became the biggest band in the world. That can happen again! You don’t need a fucking computer or the internet or The Voice or American Idol.
— Dave Grohl, drummer for Nirvana, via What are you drawing, Lily?
The effect of reviews on morale is lopsided: while negative reviews hurt morale a lot, positive reviews have no effect on morale or productivity. The people who get them are already working productively. For them, a positive review makes them feel like they are doing good work in order to get the positive review… as if they were Pavlovian dogs working for a treat, instead of professionals who actually care about the quality of the work that they do.
“Strivers don’t get very far at the T,” said Tom Glynn, a former MBTA general manager who now runs the Massachusetts Port Authority.
mercy by its very nature is undeserved, and underscores the legitimacy of the penalty mercifully put aside
In February, we were able to announce that self-published authors are earning nearly as much as Big 5 authors combined when it comes to ebook sales on the Kindle Store. In the two quarters since, the earnings for Big 5 authors has shrunk while that for indies has grown. We can now say that self-published authors earn more in royalties than Big 5 authors, combined.
The customer service rep is trapped in an impossible position, in which any cancellation, even one he can’t control, will reflect poorly on his performance. By the time news of this lost customer reaches his supervisor, it will be data—it will be the wrong data, and it will likely be factored into a score, or a record, that is either directly or indirectly tied to his compensation or continued employment. It’s bad, very bad, for this rep to record a cancellation with no reason, or with a reason the script should be able to answer. There are only a few boxes he can tick to start with, and even fewer that let him off the hook as a salesman living at the foot of a towering org chart. The rep had no choice but to try his hardest, to not give up, to make it so irritating and seemingly impossible to leave that Block might just give up and stay. The only thing he didn’t account for was the possibility the call would be recorded. Now he’s an internet sensation. The rep always loses. […] Of course, it’s absurd that a company like Comcast is able to force two humans into combat like this in the first place. If you don’t take the existence of a near-monopoly company like Comcast for granted—and why should we?—the situation is as clear as can be: The rep didn’t abuse Block, and Block didn’t torture the rep. Comcast, the organization, is tormenting them both.
The results are surprising. Some are quirky: employees who are members of one or two social networks were found to stay in their job for longer than those who belonged to four or more social networks (Xerox recruitment drives at gaming conventions were subsequently cancelled). Some findings, however, were much more fundamental: prior work experience in a similar role was not found to be a predictor of success. […] Some managers initially questioned why new recruits were appearing without any prior relevant experience. As time went on, attrition rates in some call centres fell by 20 per cent and managers no longer quibbled. “I don’t know why this works,” admits Ms Morse, “I just know it works.”
Whether you’re being photographed for Cigar Aficionado or for evicting poor people in San Francisco, you deserve to look your best.